Edenor Selects Oracle(r) Utilities
Argentina’s Largest Electricity Distributor to Use Oracle Utilities Customer Care and Billing for Enhanced Customer Service in Increasingly Complex, Regulated Market

REDWOOD SHORES, Calif. 04-AUG-2008 05:00 AM

• Oracle today announced that Edenor, the largest electricity distributor in Argentina, has selected Oracle(r) Utilities Customer Care and Billing and Oracle Utilities Business Intelligence to better enable it to enhance customer service while complying with increasingly complex regulatory requirements.
• Edenor distributes electricity exclusively to the greater Buenos Aires metropolitan area and north of the city, serving a population of approximately 7 million people and an area of 4,637 square kilometers. Argentina represents the third largest Latin American electric sector in terms of installed capacity and consumption.
• Edenor operates in a highly regulated market. In an effort to replace legacy systems with a flexible and scalable alternative, the utility selected Oracle Utilities. Built on open standards, Oracle's enterprise-class applications will help Edenor streamline business processes while enhancing customer service and revenue management.

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MSGas Selects Oracle(r) Utilities Customer Care and Billing to Help Maximize Billing Efficiency
Growing Brazilian Gas Utility Expects to Benefit from Oracle’s Scalable Applications

REDWOOD SHORES, Calif. 28-JUL-2008 05:00 AM

• Oracle today announced that MSGas, a growing gas utility in Brazil, has selected Oracle( Utilities Customer Care and Billing to help streamline billing processes and optimize customer satisfaction. MSGas will work with Logica South America to implement the Oracle solution to help manage customer account and billing information and support the rapid expansion of its customer base.
• As MSGas began growing its business and expanding from its predominantly industry-focused customer base to more residential customers, the utility sought an application to help manage its growing volume of customer data in order to provide efficient, accurate customer service. Further, the company knew that individual metering for residential customers would result in a major increase in monthly bills within a very short time. MSGas' existing system could not handle the large amounts of new customer data anticipated.
• The utility needed an application to easily and quickly view integrated, consistent customer data and account information in order to maintain exceptional customer service and advance operational efficiencies. After an extensive review process, MSGas selected Oracle because it offered a highly functional yet cost-effective application.
• Oracle Utilities Customer Care and Billing will provide MSGas with a reliable, scalable billing platform that will manage both meter inventory and customer information to enable the company to deliver accurate, flexible billing plans and superior customer service.
• With Oracle Utilities Customer Care and Billing, MSGas will be able to automate billing processes from the time the system receives and validates meter readings - allowing the company to deliver more accurate, timely bills to customers.
• MSGas also currently uses Oracle Database to support various enterprise applications.

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Energias de Portugal Selects Oracle to Modernize Existing SAP Deployment Leading Iberian Electricity and Gas Provider Chooses Oracle Utilities Software to Help Deliver Superior Customer Experiences to Business Customers

REDWOOD SHORES, Calif. 21-JUL-2008 05:00 AM

• Oracle today announced that Energias de Portugal (EDP), a leading utility delivering gas and electricity to Spain and Portugal, has selected Oracle(r) Utilities Customer Care and Billing, Oracle Utilities Business Intelligence, Oracle Fusion Middleware and Oracle Database to help deliver superior customer experiences.
• Due to energy deregulation in the Iberian (Spanish and Portuguese) peninsula, EDP needed to make its existing SAP-based customer information system (CIS) more efficient in serving its business customers. Built on open standards, Oracle's enterprise-class applications and technology will help provide the flexibility and scalability EDP needs to streamline business processes while enhancing customer service.
• Iberia has one of the highest growth rates of electricity consumption in Europe. Anticipating the creation of the Internal Electricity Market in Europe, the Portuguese and Spanish markets are in the process of being integrated, which will ultimately create the Iberian Electricity Market (MIBEL). The substantial regulation differences between the two countries' electricity systems, are one of the main obstacles to the formal creation of MIBEL. In addition, EDP recently acquired two Spain-based electricity companies with disparate customer care and billing systems. The combination of new regulatory requirements and consolidation led EDP to select Oracle.

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Cobb Energy Implements Oracle® Utilities Customer Care and Billing to Improve Operational Efficiency and Streamline Billing Processes

Leading Utility Reduces Bill Processing Time by 80 percent

REDWOOD SHORES, Calif. 02-JUL-2008 05:00 AM

• Today Oracle announced that Cobb Energy - a Marietta, Ga.-based company providing diversified energy-related and non-energy-related products and services to residential and commercial customers - implemented Oracle(r) Utilities Customer Care and Billing to replace several inflexible and expensive-to-maintain legacy systems. The company is running this application on Oracle Database.
• With Oracle, Cobb Energy has greatly improved operational efficiency, reducing the time needed to complete nightly batch processes, including uploading meter reads and payments and bill creation, by nearly 80 percent - from 36 hours to seven hours.
• Oracle Utilities Customer Care and Billing allows Cobb Energy to monitor bill accuracy with much less manual effort and train staff efficiently on the application to increase user adoption.
• Cobb Energy has experienced a significant reduction in turn-around time for configuration changes - allowing the company to reduce its IT costs and bring its bill design in-house.
• Cobb Energy offers the Oracle Utilities Customer Care and Billing application to other organizations, including Cobb Electric, Gas South and Interlink Controls on a hosted, application-service-provider basis, allowing access to a leading-edge billing system with less investment in infrastructure and personnel.
• Cobb Energy recently received the Expanding Excellence Award for "Best CIS Implementation" at CSWeek 2008.

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Leading Utilities Use Oracle® Utilities Customer Care and Billing to Improve Customer Service and Efficiency

More than 30 Global Utilities Selected or Implemented Oracle Utilities Customer Care and Billing in 2007

REDWOOD SHORES, Calif. 14-FEB-2008 05:00 AM

• Oracle today announced that more than 16 utilities implemented and 17 utilities selected Oracle(r) Utilities Customer Care and Billing over the last year to help improve customer service, streamline billing processes and accelerate revenue collection.
• Organizations that have selected Oracle Utilities Customer Care and Billing in 2007 include Aurora Energy, City of Winnipeg, Cleveland Water and Southwest Water Company.
• Many utilities have implemented the application, including Abu Dhabi Water and Electricity Authority, Cobb Energy, JEA, Pacific Gas and Electric Company and Sui Southern Gas Company.

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EnergyAustralia Implements Oracle® Utilities Network Management System to Help Increase Customer Satisfaction, Reduce Duration of Outages

Australian Utility Gains Enterprise-Wide Visibility to Accelerate Outage Identification and Resolution while Providing Customers with Timely Service Updates

DISTRIBUTECH, TAMPA, Fla., January 22, 2008 Oracle today announced that EnergyAustralia has implemented Oracle® Utilities Network Management System as its outage management solution. The new system allows EnergyAustralia to quickly identify, report on and resolve power outages, while providing accurate restoration status updates to customers.

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Oracle® Utilities Applications Enable Industry Leaders to Improve Operational Efficiency, Customer Service and Conservation

More than 65 Global Utilities Selected or Implemented Oracle Utilities Software in 2007

DISTRIBUTECH, TAMPA, Fla., January 22, 2008 Oracle today announced that more than 44 utilities have implemented and 22 utilities have selected Oracle® Utilities industry-leading software over the last year to help them adapt more nimbly to deregulation, meet ever-evolving customer demands, enhance operational excellence and deliver on commitments to environmental sustainability. The Oracle Utilities portfolio of proven software, which includes Oracle Utilities Customer Care and Billing and Meter Data Management, integrates industry mission-critical functionality with the capabilities of Oracle Applications, Oracle Fusion Middleware and Oracle Database.

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Pacific Gas and Electric Company Relies on Oracle to Power Nation’s Largest Smart Meter Initiative

DISTRIBUTECH, TAMPA, Fla., January 22, 2008 Oracle today announced that Pacific Gas and Electric Company (PG&E) is using Oracle® Utilities Customer Care and Billing on an Oracle enterprise grid to power the largest smart meter initiative in the United States to date, helping businesses and households become more energy-efficient and reduce greenhouse gas emissions.

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City of Winnipeg Selects Oracle® Utilities Customer Care and Billing and Oracle Utilities Business Intelligence to Help Provide Superior Customer Service

Solution to Modernize Existing Legacy System and Help Expand Customer Services and Streamline Revenue Management

REDWOOD SHORES, Calif. January 17, 2008 Oracle today announced that the City of Winnipeg has selected Oracle® Utilities Customer Care and Billing and Oracle Utilities Business Intelligence to support the ongoing delivery of superior customer service for the Winnipeg market. The City of Winnipeg Water and Waste Department plans to implement the Oracle solution to help manage customer account and billing information in near real time.

The City of Winnipeg’s review and selection process for the new system included a detailed evaluation of product functionality, technology and vendor reputation in the utilities industry. While the City of Winnipeg placed weight on the initial solution cost in its selection criteria, the primary concern was long-term total cost of ownership and the department’s ability to manage the new system internally without incurring ongoing IT service fees.

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